Contact Clinizy Care

Which channel to use

• WhatsApp — fastest for anything happening right now: a bill that will not print, a patient waiting at the desk, a doctor locked out. Send a screenshot and we can usually see the problem without a call.
• Phone — best when something needs explaining rather than describing: migrating your existing records, setting up a second location, or walking through pricing for a hospital.
• Email — right for anything with a paper trail: invoices and GST details, a data-export or deletion request under the DPDP Act, or a security question that needs a written answer.
• This form — use it when you would rather not start a conversation yet. It reaches the same inbox and lets you set out the whole question in one go.

Reporting a problem

Four things turn a report into a fix without a round trip:

• Your clinic name, and which staff login hit the problem — permissions differ by role, so the same screen behaves differently for an owner and a receptionist.
• The screen you were on and what you clicked, in the order you clicked it.
• What you expected against what happened, plus the exact wording of any error.
• Roughly when it happened, so we can find it in the logs.

Please leave patient names, phone numbers and other identifying details out of the message — a UHID or an invoice number is enough for us to find the record without moving patient data into an email thread.

Human support runs 9 AM to 11 PM, all seven days, in Hindi and English. Messages sent outside those hours are picked up the next morning.