Refund & Cancellation Policy
Clinizy Care, a product of Brynex Labs
Last updated: July 7, 2026 · Effective: July 7, 2026
This policy explains how cancellations and refunds work for Clinizy Care subscriptions, operated by Brynex Labs. It is designed to be fair and transparent and reflects the disclosure standards of the Consumer Protection (E-Commerce) Rules, 2020. All prices are inclusive of applicable taxes as shown on your invoice.
1. Free Trial
Every clinic starts with a 30-day free trial of the full Pro plan, with no credit card required. No charges are made during the trial, so no refund is needed. Your trial ends automatically unless you choose to subscribe.
2. Monthly Plans
Monthly subscriptions are billed in advance and are non-refundable for the current month.
You may cancel at any time — access continues until the end of the current billing period, and you will not be charged again.
3. Annual Plans
Annual subscriptions may be cancelled within 30 days of payment for a pro-rata refund of the unused whole months.
Refund = (unused whole months ÷ 12) × annual price paid, less the value of any coupon or discount already applied.
After 30 days, no cash refund is available. Your subscription remains active until the end of the paid annual period.
4. Add-ons and One-time Services
The following are non-refundable once delivered or consumed:
- One-time setup, data migration and on-site training fees, once the work has begun
- SMS and WhatsApp message packs, to the extent already used
- Any custom development or configuration explicitly agreed as non-refundable
5. How to Cancel
- Go to Dashboard → Settings → Billing
- Select “Cancel Subscription”
- Follow the confirmation steps
Or email hello@clinizy.in (within 30 days of payment for an eligible annual refund).
6. Refund Processing
Approved refunds are processed to your original payment method within 7–10 business days, in line with your bank or provider’s timelines.
Indicative timelines: UPI 1–3 days, cards 5–10 days, netbanking 5–7 days.
7. Exceptions and Service Credits
Refunds are not provided for:
- Partial-month usage on monthly plans
- Unused features within an active plan
- Changes in your business circumstances
- Brief service interruptions of under 24 hours in a month
Where a verified service disruption exceeds 24 hours in a month and is attributable to us, we provide a subscription credit rather than a cash refund.
8. Grievance and Contact
For refund or cancellation queries, contact our Grievance Officer. We aim to acknowledge within 48 hours and resolve within 30 days.
hello@clinizy.in | grievance@clinizy.in | +91 76730 71402
Company: Brynex Labs (operator of Clinizy Care), India.