Terms of Service

1. Acceptance of Terms

By using Clinizy Care, you agree to these Terms. If you are using Clinizy Care on behalf of a clinic, hospital or other organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation. If you do not agree, do not use the Service.

2. Definitions

• “Brynex Labs”, “we”, “us”, “our” — the company that operates Clinizy Care.
• “Clinizy Care” or the “Service” — the Clinizy Care Hospital Management Software, websites and related applications.
• “Customer”, “you” — the clinic, hospital or organisation subscribing to the Service.
• “Authorised Users” — staff the Customer permits to access the Service.
• “Customer Data” — data the Customer and its Authorised Users enter into the Service, including patient records.

3. Eligibility and Account Registration

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You must provide accurate clinic and contact information and keep it up to date.
• You are responsible for all activity under your account and for keeping credentials confidential.
• You must notify us immediately of any unauthorised access or security incident.
• Accounts are intended for use by licensed healthcare providers and their staff.

4. Service Description

Clinizy Care is a cloud-based Hospital Management Software that includes OPD management, patient records, digital prescriptions, GST billing, pharmacy management, IPD and bed management, reporting, and related communication tools. We may add, change or discontinue features over time; where a change is material and adverse, we will give reasonable notice.

5. Free Trial

• A 30-day free trial with full Pro-plan features is available on approval of your registration.
• No credit card is required during the trial.
• The trial ends automatically; you are never charged without an action by you.
• If you subscribe within 30 days of trial end, your data is preserved and carried over.

6. Subscription, Fees and Taxes

• Subscriptions are billed monthly or annually, as you choose, in advance.
• Annual plans are offered at a discount equivalent to two months compared with monthly billing.
• All fees are exclusive of taxes. Goods and Services Tax (GST) at 18% applies and is shown on your tax invoice.
• Payments are processed by Razorpay; we do not store your card details.
• Auto-renewal is enabled by default and can be turned off in Settings → Billing before the renewal date.
• Prices may change with at least 30 days’ notice, effective from your next billing cycle.

7. Refunds and Cancellation

See our Refund & Cancellation Policy. In summary: monthly plans are non-refundable and may be cancelled anytime with access continuing to the end of the current cycle; annual plans may be cancelled within 30 days of payment for a pro-rata refund of unused whole months.

8. Data Ownership and Our Role

• You (the Customer) own all Customer Data, including patient records.
• For patient and clinical data, you are the Data Fiduciary and we act as your Data Processor under the DPDP Act, 2023, processing only on your instructions.
• We claim no ownership of your Customer Data.
• You can export your data at any time (CSV export in Reports).
• On account closure, we make your data available for export for 30 days, after which it is deleted unless law requires retention.

9. Healthcare Disclaimers and Compliance

You are responsible for:

• Obtaining patient consent for digital record-keeping and any data sharing
• Complying with the Medical Council / National Medical Commission codes and applicable clinical-establishment laws
• All clinical decisions, diagnoses and treatment; these remain the sole judgement of the treating professional
• ABDM / ABHA patient consent where you use those features, as required by the NHA

Clinizy Care is a software tool and is not a medical device, a medical service, or a substitute for professional clinical judgement. Any AI-assisted output is a draft to be reviewed and confirmed by a qualified professional.

10. Acceptable Use

You must not use Clinizy Care to:

• Enter false patient or billing data
• Submit or process fraudulent bills, claims or payment records
• Circumvent any legal or regulatory requirement
• Share login credentials across unrelated clinics or with unauthorised persons
• Access, or attempt to access, another clinic’s data
• Introduce malware, probe, scrape or overload the Service, or reverse-engineer it

11. Service Availability and Support

• Target availability: 99.5% monthly uptime, excluding scheduled maintenance.
• Scheduled maintenance is normally performed in low-traffic windows with advance notice where practical.
• Human support is available from 9 AM to 11 PM, all 7 days (Mon–Sun), in Hindi and English via WhatsApp, phone and email.
• Planned maintenance is excluded from uptime calculations.

12. Intellectual Property

Clinizy Care’s software, design, trademarks and brand are owned by Brynex Labs. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, sublicense, or create derivative works from the Service, except as permitted by law. You retain all rights in your Customer Data.

13. Third-party Services

The Service integrates with third parties such as Razorpay, WhatsApp/Meta, SMS gateways and ABDM. Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services we do not control.

14. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

15. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the total fees you paid in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, or for loss of profits, data or goodwill. We are not liable for clinical outcomes, missed diagnoses or treatment errors. Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for fraud or wilful misconduct.

16. Indemnity

You agree to indemnify and hold Brynex Labs harmless from claims, damages and reasonable expenses arising from your misuse of the Service, your breach of these Terms, or your violation of any law or third-party right, including in relation to Customer Data and patient consent.

17. Suspension and Termination

You may cancel at any time as described in the Refund & Cancellation Policy. We may suspend or terminate access for non-payment, material breach of these Terms, or where required by law, with notice where practical. On termination, your right to use the Service ends and the data-export window in Section 8 applies.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute amicably. Failing that, disputes will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, with the seat and venue at the city of our registered office in India, conducted in English; the award is final and binding. Subject to arbitration, the courts at our registered office in India have exclusive jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days’ notice by email and in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

20. Grievance and Contact

For questions or complaints about these Terms or the Service, contact our Grievance Officer. We aim to acknowledge within 48 hours and resolve within 30 days.

Grievance Officer: grievance@clinizy.in
General support: hello@clinizy.in
Brynex Labs (operator of Clinizy Care), India