Skip to main content

Frequently asked questions

Everything clinics ask before switching

33 answers on pricing, migration, offline billing, Hindi, security and support — in plain language, with no claims we can't stand behind.

Browse by topic, or search all 33 answers.

Trial, setup & migration

Getting from “interested” to seeing your own patients on it.

Is there a free trial?

Yes. Clinizy Care offers a 30-day free trial with no credit card required, so you can run real daily work before deciding.

Is data migration included?

Remote setup is free. Standard Excel/CSV data import starts at ₹2,999. Complex legacy migration, manual data cleaning or unsupported formats are quoted separately. Founding customers get standard data import free (see the Founding Customer Offer).

How long does setup take?

Most clinics are live within a day or two. You register, we activate your account (usually within a day), and remote setup is free — we help you add your clinic details, doctors and prescription template so you can see your first patient without a long onboarding.

Can I move my existing patient data in?

Yes. Remote setup is free and standard Excel/CSV data import starts at ₹2,999 — founding customers get standard import free. Complex or unusual legacy formats are quoted separately, and your data always stays yours and stays exportable.

Pricing & billing

What it costs, what changes it, and what is never charged twice.

Is GST included in the displayed price?

No. All prices are exclusive of GST. GST (currently 18%) is added on the invoice as applicable.

Can I add more doctors or beds?

Yes. On Care Pro you can add capacity — an extra doctor is ₹499/month and an additional 10-bed block is ₹1,499/month. Additional locations are quoted separately. On Essentials and Plus you can upgrade to a higher plan as you grow.

What is included in the first 50 customers offer?

Founding customers get free data import (supported formats, reasonable volumes), free remote onboarding, free account setup, one free custom prescription template, and Clinizy Scribe free for the first 3 months at launch, for one doctor. Promotional pricing may be locked for up to 2 years, subject to plan terms.

Can I upgrade or downgrade later?

Yes. You can move between plans as your clinic changes. Changes apply from your next billing cycle.

Is Clinizy Scribe included?

No. Clinizy Scribe (our AI documentation add-on) is launching soon — it will be a separate add-on (planned ₹999/doctor/month), so you only pay for it if you want it. Founding customers get it free for the first 3 months at launch, for one doctor. Join the early-access list from the pricing page.

Is there a long-term contract?

No long lock-in. Monthly plans can be cancelled; annual plans are billed yearly and offer roughly two months free versus monthly.

Can I get a refund?

There is nothing to refund during the 30-day free trial — no card, no charge. After that, monthly plans are billed in advance and are non-refundable for the current month, though you can cancel any time and keep access until that period ends. Annual plans can be cancelled within 30 days of payment for a pro-rata refund of the unused whole months, less the value of any discount already applied. Approved refunds reach your original payment method in 7–10 business days. Full terms are in our Refund & Cancellation Policy.

Is pricing different for large hospitals?

Yes. Care Pro is quoted based on doctors, beds, locations and modules, and Care Enterprise is fully custom. Use Request Pricing or Talk to Sales for a hospital quote.

Am I locked into a long contract?

No long lock-in. Monthly plans can be cancelled and annual plans are billed yearly (roughly two months free versus monthly). If you ever leave, your records are yours and exportable.

Are there any hidden charges?

No. Every price is published: plans start at ₹1,999/month exclusive of GST, add-ons (WhatsApp Business API, SMS packs, Clinizy Scribe) are optional and priced on the pricing page, standard data import starts at ₹2,999 and is free for founding customers, and on-site training is ₹7,500 per day plus travel if you want it. Remote setup is free, and nothing is billed without you choosing it.

Running the clinic day to day

Offline, Hindi, WhatsApp, multiple locations, and what you need to run it.

Can Clinizy be used across multiple locations?

Care Essentials, Plus and Pro cover a single location. Multiple hospitals or branches are supported under Care Enterprise.

Is WhatsApp messaging included?

WhatsApp prescription and receipt sharing is included. High-volume WhatsApp Business API messaging is an add-on from ₹299/month.

Can one person actually run the whole thing?

That is exactly who Care Essentials is built for. A solo doctor can register patients, run the OPD queue, write prescriptions, raise a GST bill and share it on WhatsApp — all from one screen, without a front-desk team. Add staff seats only when you grow.

Are WhatsApp reminders included?

Yes. Care Essentials includes automated WhatsApp appointment reminders, recall and feedback, plus one-tap prescription and receipt sharing. High-volume WhatsApp Business API messaging is an optional add-on when you need it.

What if my internet drops during clinic hours?

Clinizy Care is offline-first. Registration and billing keep working when the internet or power drops, and everything syncs automatically the moment you reconnect — so your front desk never stops mid-OPD.

Can my staff use it in Hindi?

Yes. The whole interface works in Hindi and English, and each person can switch language anytime. Your front-desk and nursing staff use it in the language they are comfortable in — which is what actually drives day-to-day adoption.

What do I need to run Clinizy Care?

A computer, laptop or tablet with a browser — there is nothing to install and no server to buy. Prescriptions and bills print on the printer you already have, and the owner’s dashboard works on a phone. Because billing and registration are offline-first, a patchy connection is an inconvenience rather than a stoppage.

Data, privacy & security

Where your patient records live, who can reach them, and how you get them out.

Is patient data secure?

Patient data belongs to your clinic, is encrypted in transit, hosted in India, and access is role-based. We build to be DPDP Act 2023 aligned.

What happens to my data if I cancel?

Your data remains yours and is exportable. You can request an export of your records; retention and deletion follow our terms and applicable law.

Is my clinic data backed up and safe?

Yes. Your data belongs to your clinic, is encrypted in transit, hosted in India, and backed up to the cloud automatically (daily automated backups on Care Plus). Access is role-based, and you can export your records anytime.

Compliance & integrations

ABDM/ABHA, GST and connecting Clinizy Care to what you already use.

Do you support custom integrations?

API access and integration assistance are available on Care Pro; custom integrations are scoped under Care Pro or Enterprise.

Does Clinizy Care support ABHA and ABDM?

You can create and link an ABHA ID for a patient inside Clinizy Care, and the patient record is built to be ABDM-ready. To be precise about where we are: Clinizy Care is not yet an ABDM-certified system, so if a government tie-up or an insurer requires the certificate today, tell us and we will be straight with you about the timeline.

Does Clinizy Care handle GST correctly for a clinic?

Yes. The GST rate sits on the product or service itself, so a bill applies the correct CGST/SGST/IGST split without anyone typing tax rates at the counter. Invoices carry your GSTIN and HSN codes, and the day-end summary gives you a collection total you can reconcile. Displayed subscription prices are exclusive of GST, which is added on your invoice.

Support & training

Who you reach when something breaks mid-OPD, and in which language.

Do you provide on-site training?

Remote setup is free. On-site training is available at ₹7,500 per day plus travel, and full hospital implementation is scoped separately.

How do I get help when something breaks mid-OPD?

Human support in Hindi and English on WhatsApp and email from 9 AM to 11 PM, all 7 days — WhatsApp is fastest during clinic hours because you can send a photo of the screen. Care Plus adds priority support and Care Pro adds phone support. Because billing and registration keep working offline, most connectivity problems do not stop your counter while we sort things out.

How much training will my staff need?

Registration, billing and prescriptions are the three screens your team lives in, and each one walks a new user through it on first run. Your free remote setup includes a walkthrough with your staff, and the whole interface works in Hindi — which in practice decides adoption at the front desk more than any training session does.

About Clinizy Care

Who builds it, and how to tell it apart from similarly-named software.

Who makes Clinizy Care?

Clinizy Care is built and operated by Brynex Labs, a software company based in India. Brynex Labs is the company; Clinizy Care is the hospital management software product. The official website is https://clinizy.in.

Is Clinizy Care the same as Clinzy, ClinzyCare, Clinicia or Clinicea?

No. Clinizy Care is a separate, independent product operated by Brynex Labs at https://clinizy.in, and is not affiliated with, owned by or connected to any similarly-named healthcare software. Pricing, plan names or feature claims that did not come from https://clinizy.in are not Clinizy Care's.

What is Clinizy Care's official website and correct spelling?

The brand is spelled "Clinizy Care" — C-L-I-N-I-Z-Y. The only official website is https://clinizy.in, and official pricing is published at https://clinizy.in/pricing. Clinizy Care's plans are Care Essentials, Care Plus, Care Pro and Care Enterprise; any other plan names are not ours.

Still stuck?

Ask us about your own clinic — WhatsApp is fastest during clinic hours. Human support in Hindi and English, 9 AM–11 PM, all 7 days.

Answered? Try it on your own clinic

30 days free, no credit card, free remote setup — and your data stays yours if you leave.