Feedback & Reviews on Autopilot
Grow your online reputation while you sleep.
WhatsApp · Rahul Verma
Clinizy Care
Delivered · 9:02 AM
This runs on its own — no one has to remember.
A small clinic lives or dies on its local reputation, and these days that means Google reviews and word-of-mouth on WhatsApp. The trouble is that satisfied patients rarely think to write anything — they got better and moved on. Meanwhile the one annoyed patient posts a one-star at midnight. The owner knows they should ask happy patients to review, but asking every single person, every single day, at a busy counter, simply never happens. So the online rating stalls while the actual quality of care goes unheard by the people searching for a doctor nearby.
Without it
Happy patients rarely leave reviews unless asked — and asking, every single time, never happens. Your online reputation stalls.
With Clinizy Care — automatically
A day after each visit, Clinizy Care asks the patient for a quick rating and — if they are happy — nudges them to leave a public review.
How it works, step by step
Visit completed
Next-day feedback request
More 5-star public reviews
A day after each completed visit — timed by a morning job so the memory is still fresh — Clinizy Care sends the patient a quick WhatsApp asking how their experience was. If they rate it well, the same flow gently guides them toward leaving a public review, turning goodwill into visible proof. If the feedback is lukewarm, it’s captured privately for you to act on, rather than pushed out in public. Everything runs over WhatsApp, so patients answer in a chat they already have open — no forms, no logins, nothing extra to download.
Time saved
No manual review requests
Money saved
More 5-star reviews → more new patients found online
With every visit politely asked, more of your genuinely happy patients end up leaving public reviews — the kind new patients read before choosing a clinic. Over a few months, that can steadily lift your local rating, while private grumbles reach you first. The actual number of reviews depends on your volumes and how patients respond.
Illustrative estimates based on typical India clinic benchmarks; actual results vary by clinic.
Why clinics love it
- Every visit gets a polite feedback request
- Happy patients are guided to public reviews
- Private feedback surfaces issues before they go public
- A stronger local reputation, hands-free
Built into Clinizy Care
This is one of Clinizy Care’s 24 built-in automations — no paid add-ons. It runs on top of the WhatsApp for Clinics module. Which automations run depends on your plan; see pricing for what’s included where.
Questions, answered
Will unhappy patients be pushed to review publicly?
No — lukewarm feedback is captured privately so you can fix it, and only happy patients are invited to review publicly.
When is it sent?
The day after the visit, when the experience is still fresh.
Which review platform does it point patients to?
Happy patients are guided toward leaving a public review; exactly where that link points is part of your setup, so your Clinizy Care admin can align it with the review page you care most about, such as your Google listing.
Does every patient get a request, even repeat visitors?
The request is tied to completed visits, so a regular could be asked again after a later visit. If that feels like too much for your patients, the cadence depends on your plan and settings — check with your Clinizy Care admin.
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