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Clinizy Care

Shipping, Delivery & Exchange Policy

Clinizy Care, a product of Brynex Labs

Last updated: November 3, 2026  ·  Effective: November 3, 2026

Clinizy Care is cloud software. Everything we sell is delivered online, so there is nothing to ship, no shipping charge and no courier involved. This policy explains how and when your purchase is delivered, and how exchanges work for a digital service.

Version history(1)

Every revision to this document, newest first, with a plain-English note on what changed.

  1. Version 1.0  ·  November 3, 2026

    • First published version of this Shipping, Delivery & Exchange Policy: Clinizy Care is delivered online, nothing physical is shipped, and plan changes take the place of exchanges.

1. What We Sell

Brynex Labs sells online subscriptions to Clinizy Care, its clinic, pharmacy and hospital management software (the Clinic, Nursing Home and Hospital plans), together with add-ons such as SayRx, extra branches and messaging credits, and one-time onboarding services. We do not sell or ship physical goods.

2. How It Is Delivered

  • Your purchase is delivered to your Clinizy Care account, which you use in any web browser at clinizy.in on a computer, tablet or phone.
  • As soon as your payment succeeds, the plan or add-on is switched on for your clinic. No download or installation is needed.
  • A payment confirmation and a GST tax invoice are sent to your registered email address, and the invoice is also available in Settings → Billing.
  • Staff logins are delivered by the clinic owner from Staff, and each new user receives their access details on WhatsApp or email.

3. Delivery Timelines

  • Subscriptions, renewals and add-ons: active immediately after a successful payment, usually within a few minutes.
  • Messaging credits: added to your clinic’s balance immediately after payment.
  • One-time services (such as data import or training): delivered on the dates agreed with you in writing before payment.
  • Free trial: available immediately after sign-up, with no payment.

4. No Physical Shipping

No physical product is shipped, so no shipping, handling or delivery charges apply anywhere in India or outside it. We do not sell hardware such as printers or barcode scanners; Clinizy Care works with the devices you already own.

5. Exchange and Plan Changes

Because a digital service cannot be returned once it has been delivered, there are no product exchanges. What you can do instead is change your plan: write to us or use Settings → Billing, and we will move your clinic to the plan that fits. Any price difference is charged or adjusted as set out in our Refund & Cancellation Policy.

For cancellations and refunds, see the Refund & Cancellation Policy.

6. If Access Is Not Delivered

If money has left your account but your plan or add-on is not active within 24 hours, contact us with the payment reference. We will either switch it on within one working day or refund the full amount to your original payment method, which reaches you within 7–10 business days depending on your bank.

7. Contact

For any delivery, access or billing question, reach us 9 AM to 11 PM, all seven days, in Hindi or English.

hello@clinizy.in  |  Phone / WhatsApp: +91 76730 71402

Brynex Labs (operator of Clinizy Care), Gopalganj, Bihar 841436, India · GSTIN 10FQSPP9922F1ZG