Print or share a prescription
- Admin and clinic owner
- Doctor
Short answer
In Clinizy Care, open Prescriptions and find the finalized prescription under Recent Prescriptions. Press Print to print it, or WhatsApp to send it to the patient. The menu on the row also has Preview, Save PDF and Email. Drafts cannot be printed or sent.
Before you start
- Finalize the prescription first. Drafts and cancelled prescriptions cannot be printed or sent.
- For WhatsApp, the patient needs a phone number on file. For email, they need an email address.
Steps
Open Prescriptions and search by name, UHID, phone or Rx number.
Find the prescription under Recent Prescriptions and check that it is finalized, not a draft.
Tip:You can also print or send from inside the prescription once it is issued.
Press Print. Your browser’s print window opens with the prescription.
Step 3 of 6 Careful:If printing is blocked, the document opens in a new tab instead. Print it from there.
Press WhatsApp to send the prescription to the patient on WhatsApp.
Open the menu on the row for Preview, Save PDF or Email.
Step 5 of 6 Wait for the message that confirms the action, such as Sent on WhatsApp.
Tip:The row also shows a delivery tag, such as sent, failed or not sent.
If something goes wrong
Why can’t I print or send a draft?
Only finalized prescriptions can be printed or sent. Finalize the draft first, then try again.
Why does it say the document is still preparing?
The PDF is made after you finalize, so the first print can take a few seconds. Clinizy Care tries again by itself. If it still fails, wait a moment and press the button again.
Why did the WhatsApp send fail?
The patient may have opted out of WhatsApp messages, or there may be no phone number on file. The prescription itself is saved, and you can press WhatsApp again later.
Related guides
Use prescription templates
Open Prescriptions and find the Template library. Press Use on a template to start a prescription with the medicines filled in, then choose the patient and check every dose. You can also copy a starter template or save your own prescription as a template.
4 minIncluded in Clinic and aboveSet a follow-up date on a prescription
Open a prescription and find Follow-up Date under Labs & Advice. Pick a date that is today or later, then save the draft or finalize. The date shows on the prescription list, and doctors and reception see due and overdue follow-ups on their dashboards.
2 minIncluded in Clinic and aboveWrite a prescription
Open Prescriptions and choose a patient from Active Visits, or press New Rx to search for anyone. Add the diagnosis and each medicine with its dose, frequency, duration and route. Save a draft while you work, then press Finalize to issue and lock the prescription.
6 minIncluded in Clinic and above
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Last updated 23 Oct 2026By the Clinizy Care product teamSee the feature page