Register and triage an emergency arrival
- Admin and clinic owner
- Doctor
- Nurse
- Receptionist
Short answer
In Clinizy Care, open Emergency and press Register ER arrival. Choose the triage colour, pick an existing, new or unidentified patient, and enter how they arrived and the main complaint. Add the triage vitals if you have them, then press Register. The case joins the live board, red cases first.
Before you start
- Have the patient’s details ready. If the patient is unknown, you only need the gender.
- A triage colour is required to register an arrival.
Steps
Open Emergency from the left menu and press Register ER arrival.
Step 1 of 8 Choose the Triage category: red, yellow, green or black.
Step 2 of 8 Choose Existing patient, New patient or Unidentified, then fill in the details.
Tip:A new patient needs a name, a 10-digit mobile number, gender and age. An unidentified patient needs only the gender.
Pick the Arrival and type the Chief complaint.
Tip:You can also add who brought the patient, with their phone number.
Enter the Triage vitals you have. The form marks a suggested colour, but you decide.
Choose the ER doctor if one is known, then press Register.
Tip:The case opens with its ER number, so you can carry on at once.
Watch the board. Red cases come first, then whoever has waited longest.
Tip:A case that has waited too long is marked overdue.
Open a card and use Re-triage when the patient’s condition changes: pick the new colour, then press Save triage.
Step 8 of 8
If something goes wrong
What do the four triage colours mean?
Red is Immediate, yellow is Urgent, green is Minor and black is Dead / expectant. These are the hints shown under each colour.
Can I register someone I cannot identify?
Yes. Choose Unidentified and pick the gender. The patient gets a temporary UHID. Later, press Identify patient on the case to add their details or merge the record. By default, doctors do not see that button.
Who closes an ER case?
The ER doctor or nurse. Open the case, go to the Disposition tab, choose how it ended and press Record disposition. The front desk cannot close a case.
Related guides
Record a medico-legal case
Open the patient’s case on the Emergency page and go to the MLC tab. Choose the category and press Mark as MLC. Fill in the police details, injuries and opinion, then press Finalise & lock. The record is locked, and later changes go in as addenda.
6 minIncluded in Nursing Home and aboveAdmit a patient
Open IPD, press New Admission, search for the patient and choose the doctor. Pick a ward and a free bed, add the diagnosis and the attendant’s details, then enter the deposit and confirm. The bed turns red on the bed map, and you can manage the stay later from the same list.
4 minIncluded in Nursing Home and aboveBook a theatre and record a surgery
Open Operation theatre, press Book surgery and fill in the patient, theatre, time and surgeon. On the day, open the case, complete the Safety checklist, chart the anaesthesia and write the operation notes. Then press Complete surgery. Completing adds theatre fees to the bill as set in OT settings.
6 minIncluded in Nursing Home and above
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Last updated 23 Oct 2026By the Clinizy Care product team