Front desk guides
Register patients, book appointments and run the queue.
Book an appointment
Open Appointments and press Book appointment. Choose the doctor and the date, then press Select on a free time. Search for the patient, add a reason if you want one, and press Confirm Booking. The booking then shows on the calendar.
3 minIncluded in Clinic and aboveFind a patient fast
Open Patients and type a name, phone number or UHID in the search box. The list updates as you type. Check the name, age and UHID on the row, then press the patient’s name to open the record. Use the filters when the list is long.
2 minIncluded in Clinic and aboveLog and follow up an enquiry
Open Enquiries and press Add enquiry for each new caller. After every call press Log call, choose what happened and set a call-back time. Press Book when the caller is ready to come in. Start each day with the Callbacks due chip.
4 minAdd-on: Enquiries & callbacksPlan the day with the Day Planner
Open Day Planner to see every doctor and technician on one screen. Check who is free in Team now, then press + Book on a free time and fill in the side panel. Press the one button on each card as the patient arrives, and work through the follow-ups on the right.
4 minAdd-on: Today boardRegister a new patient
Open Patients, press New Patient and fill in the patient’s name, phone number, date of birth and gender. Then press Register Patient to save. The new record opens straight away with its own UHID, the patient’s unique hospital ID, so reception, the doctor and billing can all find the patient later.
3 minIncluded in Clinic and aboveReschedule or cancel an appointment
Open Appointments and find the booking in the Calendar or Upcoming tab. Press the ⋯ button beside it. Choose Reschedule, pick a new date and press Move here on a free time, or choose Cancel, pick a reason and confirm.
3 minIncluded in Clinic and aboveRun the OPD queue
Open OPD Queue and press New visit to add a walk-in patient and print the token. Reception presses Check In, the nurse records vitals, and the doctor presses Call next. The tiles at the top count waiting, in consultation, completed and no-show visits.
5 minIncluded in Clinic and above