Billing and insurance guides
Invoices, payments, packages and claims.
Approve or reject a discount request
Open Billing and press the Approvals tab. Choose Waiting for approval, read the amount, percentage and reason, then press Approve or Reject. Rejecting needs a note. An approved bill discount goes onto the draft bill, which the desk then finalises.
3 minIncluded in Nursing Home and aboveBill a company and collect its payment
Open Billing, press the Corporates tab and add the company with Add corporate. Then open an unpaid bill and press Bill to corporate to move its balance to the company’s credit. When the company pays, open its page and press Record payment. The oldest bills are settled first.
5 minIncluded in Nursing Home and aboveCreate a GST invoice
Open Billing, press New Bill, choose the patient or tick Walk-in customer, and type each item with its quantity, rate and GST percentage. Check the total, press Create Bill and confirm. The bill opens straight away so you can press Record Payment and take cash, UPI or card.
4 minIncluded in Clinic and aboveFind a bill and collect payment
Open Billing and type a bill number, patient name, UHID or phone number in the search box. Press a status chip such as Unpaid to narrow the list. Open the bill, press Record Payment, enter the amount and how it was paid, and confirm. The bill moves to Partial or Paid.
4 minIncluded in Clinic and aboveGive a discount or record a refund
Type the rupee amount in Discount (₹) when you create a bill, and add a reason once it is above 20% of the bill. If your clinic uses approvals, a discount above your limit waits for an approver. To refund, open the bill with a refund due, press Record refund and confirm.
4 minIncluded in Clinic and aboveManage a patient’s treatment package
Open Packages and switch to Patients. Tabs such as Due or overdue and Expiring soon show who needs a call. Each row has Book and Record, and its menu can freeze, extend or cancel the package. The same actions are on the patient’s Treatment packages card.
4 minAdd-on: Treatment packagesPay a referral or consultant fee
Open Billing and press the Referral fees tab. Pick the month, press a referrer’s name to see the bills behind their share, and press Finalise statement once the month has ended. Then pay the referrer and press Record payout with the reference.
5 minIncluded in Nursing Home and aboveRecord a treatment package session
Press Complete on the patient’s card in your Day Planner, or press Record session on the Treatment packages card in the patient’s record. Check who did the session and the stock used, add a note if you like, then press Save session. The sessions left and the next due date update on their own.
3 minAdd-on: Treatment packagesSell a treatment package to a patient
Open the patient’s profile, find the Treatment packages card and press Sell package. Choose the package, check the payable amount, then press Sell and bill. Take the payment in the form that opens, or choose to collect later, and press Book first session to book the first session.
4 minAdd-on: Treatment packagesSet discount limits and fee sharing
Open Settings and press Finance controls. Turn on the Ask for approval above a limit toggle, set the limit in Above % and Above ₹, and give a role its own limit if needed. Read the NMC note before fee sharing, then press Save settings to apply the rules to every desk.
5 minIncluded in Nursing Home and aboveSet up the treatment packages your clinic sells
The clinic admin opens Packages and presses New package. Type the name, the number of sessions, the gap between them, how long it stays valid and the price with GST. Add the stock each session uses and any aftercare advice, then press Save package. Staff can then sell it from any patient’s record.
5 minAdd-on: Treatment packagesTrack an insurance claim to settlement
Open Insurance claims, press New claim and choose the patient. Tick each paper in the documents checklist, then press the next-step button, such as Submit pre-auth. Record what the TPA replies, submit the final claim at discharge, and record the settlement when the insurer pays.
6 minIncluded in Hospital and above